In the process of brand development, getting closer to customers is a very important task. Many companies also realize that listening, understanding, and meeting customer needs through real-time feedback is the breakthrough Fax List in this task. In the past, people used traditional market research methods such as mailed questionnaires, face-to-face interviews, and telephone interviews to understand customer needs and feedback, and to establish contact with customers. However, with the advancement of network technology, traditional market research methods are gradually replaced by low-cost real-time feedback methods due to their high cost and low response rate.
Experiencers can connect to various online real-time feedback channels such as WeChat, Aliped, and mobile APP to help enterprises achieve zero Fax List distance between brands and customers, and are favored by many brands. Data shows that in 2020, there are 781.7 million smartphone users in China, and it will exceed 800 million in 2022, reaching 841.8 million. The functions of smartphones are getting more and more perfect, allowing us to transfer many consumption scenarios to the online. According to statistics, Chinese people open WeChat 14.5 times a day on average.
Therefore, compared with traditional market research methods, online real-time feedback has the following advantages: Perfect indicator system: In line with the business goals and processes of the enterprise, it provides an industry indicator Fax List system that covers the entire life cycle of customers and can be used for long-term monitoring. Multi-channel real-time data collection : It supports a variety of data collection methods, and can be connected to various online channels such as WeChat, Aliped, and APP, and collect customer feedback in real time in each service link 24 hours a day.